CareCredit Frequently Asked Questions
Everything you need to know about using CareCredit for veterinary care
Application & Approval
How do I apply for CareCredit?
You can apply for CareCredit in three ways:
- Online: Visit our application page and complete the form in 5 minutes
- Mobile App: Download the CareCredit app and apply from your smartphone
- At Your Vet: Many veterinary offices can help you apply in person
What information do I need to apply?
You'll need to provide:
- Full legal name
- Current address
- Date of birth
- Social Security number
- Annual household income
- Bank account information (optional)
How quickly will I get approved?
Most applicants receive an instant credit decision within seconds of submitting their application. You'll know your credit limit right away and can start using CareCredit immediately for same-day appointments.
Will applying hurt my credit score?
Checking if you prequalify for CareCredit will NOT impact your credit score. This is called a "soft inquiry." Only when you complete the full application will there be a "hard inquiry" which may have a minimal temporary impact on your credit score.
Using CareCredit
Can I use CareCredit for all my pets?
Yes! You can use your CareCredit card for veterinary care for all of your pets - dogs, cats, birds, reptiles, horses, and more. There's no limit to the number of pets you can use it for, as long as you have available credit.
What veterinary services does CareCredit cover?
CareCredit can be used for virtually all veterinary services including:
- Routine wellness exams and vaccinations
- Emergency and urgent care
- Surgeries (spay/neuter, orthopedic, etc.)
- Dental cleanings and procedures
- Diagnostic testing and imaging
- Specialist care (oncology, cardiology, etc.)
- Medications and prescriptions
- Hospitalization and ICU care
Where can I use my CareCredit card?
CareCredit is accepted at over 275,000 healthcare providers nationwide, including veterinarians, animal hospitals, emergency vet clinics, and specialty veterinary practices. Most veterinary providers accept CareCredit, but you can always call ahead to confirm.
Can I use CareCredit multiple times?
Absolutely! CareCredit is a revolving credit line, which means as you pay down your balance, that credit becomes available again. You can use it as many times as you need for your pets' healthcare.
Payment & Interest
Does CareCredit really offer 0% interest?
Yes! CareCredit offers promotional financing with 0% interest if you pay the full balance within the promotional period (typically 6, 12, 18, or 24 months, depending on purchase amount). You must make minimum monthly payments and pay off the balance before the promo period ends to avoid interest charges.
What happens if I don't pay off the balance during the promotional period?
If you don't pay off the full promotional balance before the end of the promotional period, deferred interest will be charged from the original purchase date at the standard APR. This is why it's important to budget and pay off the balance within the promo period.
Are there any annual fees?
No! CareCredit has no annual fees, no application fees, and no prepayment penalties. You only pay interest if you don't pay off promotional balances in time or carry a balance on standard purchases.
How do I make payments on my CareCredit account?
You can make payments several ways:
- Online through the CareCredit website
- Mobile app
- Automatic payments from your bank account
- Phone (call customer service)
- Mail a check or money order
Account Management
How do I check my CareCredit balance?
You can check your balance 24/7 by logging into your account online at the CareCredit website, using the mobile app, or calling customer service at 1-800-677-0718.
Can I increase my credit limit?
Yes, you may request a credit limit increase after having your account for several months and demonstrating responsible use. You can request an increase through your online account or by calling customer service.
What if I lose my CareCredit card?
If you lose your card, call customer service immediately at 1-800-677-0718 to report it lost or stolen. They'll deactivate the old card and send you a replacement with the same account number.
Is there a CareCredit mobile app?
Yes! The CareCredit mobile app is available for both iOS and Android. You can use it to manage your account, make payments, view statements, find providers, and apply for CareCredit.
Still Have Questions?
Our customer service team is available 24/7 to help